Policy

We love all of our clients at PB Hair, and we want to make sure everyone feels at home in our friendly Hair Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

Cancellation Policy

We value your time and appreciate your custom. We devote the appointment time to you so that we can focus on your treatment.

 We would like you to do the same by complying with our cancellation policy.

We do require a full 48 hours cancellation notice at no charge, so that we can offer your appointment to someone else. 

Please keep in mind that all appoitments unconfirmed with deposit will be automatically deleted from the system.

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Late cancellation fee is a 50% charge of the total of your bill.

No show fee is a 100% charge of the total of your bill and you will be asked to pay upfront to re-book any future treatments.

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Please note, that if you turn up more than 10 minutes late to your appointment we may need to cancel your appointment with cancellation fee.

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Please note, all Christmas bookings must be booked online.

Consultation charges are redeemable against the total of your bill.

All new clients must use our online booking service to make their first appointment.

All appointments made online must be confirmed via the app.

Please note that we reserve the right to cancel an appointment if;

- Requested booking fee is not paid

- You fail to attend for patch testing

- Any form of threat or abuse towards team members or clients will not be tolerated

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